Our store offers the option for customers to check out with or without a registered account. This allows for a simple and smooth checkout process for all customers.
Shipping and Delivery
For detailed information regarding shipping and delivery, please visit our dedicated shipping information page.
Privacy & Security
Our store accepts payments in USD. We currently accept payments through Visa, Mastercard, Amex, and Apple Pay. Payments are processed via Stripe, a highly reputable and secure payment gateway. If you have any other payment preferences, please contact us before placing your order. We will try our best to accommodate your preferred payment method.
You may view the status of your order by clicking on the link provided in the order confirmation email. Alternatively, you may register for an account on our store to keep track of your order.
Updating Account Information
To ensure smooth delivery of your order, it would be appreciated if you could keep your account information up-to-date.
Returns, Refund & Exchange
We place a high value on your satisfaction, and we want you to be completely happy with your purchase. If you discover any quality issues with your item, we are happy to provide an exchange. However, please be aware that we only accept returns for valid reasons, and returns must be postmarked within 60 days of the purchase date. Additionally, the item must be in its original, unopened condition to qualify for a return. We appreciate your cooperation and understanding, and thank you for placing your trust in our products.
To return an item, please report the details to firstname.lastname@example.org and mail your items to the following address:
Trendy Sweet Shop
Room C, 11/F, 235 Wing Lok Street,
Sheung Wan, Hong Kong
Tel: 852 2628-7016
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your exchange request within 10 days from the receipt of your returned item. We will notify you by email when your return has been processed.
We can process your refund/exchange request without the returned products for the following situations:
- Product out of stock
- Product does not receive in 120 days
- Deficit product with valid proof
- Wrong product with valid proof
For detailed information regarding prescription requirement, please visit our dedicated prescription requirement page.